Refund Policy
Refund Policy - AlfaBattery
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At AlfaBattery, we strive to ensure customer satisfaction with our products. This Refund Policy outlines the guidelines and procedures for requesting a refund for purchases made through our website. Please read this policy carefully before making a purchase.
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Eligibility for Refunds
We offer refunds for the following situations:
Defective Products: If you receive a product that is defective or not functioning as intended, you may be eligible for a refund.
Damaged during Shipping: If your product is damaged during the shipping process and the damage is beyond acceptable limits, you may be eligible for a refund.
Incorrect Product: If you receive the wrong product or a product different from what you ordered, you may be eligible for a refund.
Refund Request Procedure
To request a refund, please follow these steps:
Contact our customer support team within 2 days from the date of delivery.
Provide your order details, including the order number and a clear description of the issue.
If applicable, provide supporting evidence such as photographs or videos demonstrating the issue or damage.
Refund Evaluation
Once we receive your refund request, we will evaluate it based on the provided information. We may request additional details or evidence to assess the situation properly. Our decision regarding refund eligibility will be final.
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Refund Options
Depending on the nature of the refund request, we may offer one of the following options:
Replacement: We may offer to replace the defective or damaged product with a new one at no additional cost.
Refund: If a replacement is not feasible or desired, we may offer a refund for the purchase amount, excluding any applicable shipping charges or fees.
Refund Processing
If your refund request is approved, we will initiate the refund process within 10- 20 business days. If you seek a refund without delay, kindly submit your request within 6 hours of completing payment. The refund will be issued using the original payment method used for the purchase. Please note that the time it takes for the refunded amount to be reflected in your account may vary depending on your bank or payment provider.
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Non-Refundable Items
Certain items are non-refundable, including:
Products that have been used, altered, or damaged by the customer.
Products that are missing original packaging or accessories.
Products that were purchased through unauthorized channels or resellers.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@alfabattery.com. We will be happy to assist you.
Please note that this Refund Policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates.
Last updated: June/2023